Telephone banking is a key channel for retail banking, now and in the forseeable future. Offered through a strategic partnership with TELTEK Software Inc., our phone banking solution lets your customers help themselves to a full range of personalized banking services.

• Simplify the commonest transaction. Fifty percent of callers want to get the balance of their chequing account. Using a single button, your customers can check the balance without stepping through menus Let customers finish all their business in a single session.
  
  
• Customers can switch to a second separate account on the same call (e.g. business and personal). They can transfer between separate accounts too.
  
  
• Offer callers the service they expect at every touchpoint. Customers can request and download application forms via fax. Over 100 documents and graphic file formats are supported.
  
  
• Personalize your phone banking channel. Callers can leave messages for your institution or for individual staff. Each department's hours can be handled separately and staff can leave personalized off-hour greetings.
  
  
• Give them context-sensitive help at any point through a click on the asterisk '*' key.
  
  
• Features can be located, enabled, disabled or moved with a mouse click. Functions such as maximum invalid entries are controlled by database values and can be simply set up and manipulated by your system administrator.

Contact us at Banking Solutions for more information about our phone banking solution.